Upon joining, you commit to training on specific days and times each week. This ensures a consistent experience and allows our coaches to maintain quality programming and individualized attention.

Group sizes are limited to either 4 (SGPT) or 8 (Large Group) people depending on the membership style.

Your spot in a group is reserved for you each week at the agreed time. We do not operate a drop-in system for regular sessions, this is to avoid waiting lists and ensure group consistency. This is one of the ways we hope we can serve you best.

You are expected to attend your scheduled sessions each week.

If you cannot attend, we ask for at least 24 hours’ notice. While we cannot guarantee make-up sessions, we will do our best to accommodate you in an available group within the same week, space permitting; any possible options will be communicated to you at the earliest opportunity.

Missed sessions where no make-up is possible are not refundable or transferable.

Persistent cancellations or no-shows may result in the loss of your reserved time slot.

In the event that both coaches are unwell and unable to coach you, we will make every effort to host alternative sessions for you to attend.

Rise Personal Training will open on most bank holidays [excluding Christmas day, Boxing day & New Years Day].

Memberships are billed monthly in advance via [payment method/platform, e.g., Stripe, Direct Debit].

Your spot is secured as long as payments are up to date.

To cancel your membership, we require at least 14 days’ written notice before your next billing date. If you cancel within this notice window, we will charge a £30 administration fee to recover the costs of refunding the payment amount.

We do not offer refunds for unused sessions or mid-cycle cancellations.

Rise Personal Training Studio to close for one week per quarter. The dates of these week-long closures will be communicated at the earliest possible opportunity. But for your information, they will be built around the traditional school holiday periods. Your membership rate has been calculated to allow for this.

We suggest that you initially commit to 3 months of training to see the progress that is possible. Though this is not enforceable, and with the correct notice period your contract can be cancelled at any time. The contract is rolling, so unless we receive notice from you, the membership will be billed as agreed.

You are responsible for ensuring you are fit and able to participate. Please seek medical advice before starting if you are unsure.

All coaches are trained in administering First Aid. However, it is your responsibility to bring with you any epi-pens, inhalers or other aids that may be needed during an emergency situation.

If you experience any symptoms during a training session, it is your responsibility to communicate this to your coach. They will proceed to supporting you in any way necessary, including administering first aid and contacting your emergency contact.

All participants must complete a health screening form prior to training. This can be managed and updated on your MyPTHub account, please notify us any changes to your health and fitness to help us to continue to support you in the best way possible.

Injuries must be disclosed to your coach before each session. You train at your own risk. We will always make adjustments to help you to continue to train around any injury, so long as the relevant clearance by medical professionals has been provided.

If you experience any pain/onset of an injury during a session, again it is your responsibility to communicate this to your coach so that you can discuss how best to manage the situation in the studio and upon your leaving.

Our training relies on consistency, trust, and mutual respect.

We expect punctuality, commitment to your chosen schedule, and open communication if issues arise. You can expect these standards from us too.

Coaches are here to support your goals and ensure sessions run safely and effectively. We ask all clients to respect the coaches professional judgment. You. the individual, are of course the best judge of how you are feeling, but the coach in the room will make decisions based on the safety and consideration of all people present.

Rise Personal Training Studio is a non-judgmental environment, we hope to maintain this to ensure your experience is as nurturing as possible, if the conduct of any individual does not align with this, your coaches should be informed in order to manage the situation appropriately.

Please wear clean indoor training shoes and appropriate workout attire.

We would appreciate the use of a towel. Your coaches will do their best to maintain the hygiene of equipment during and after your sessions, but appreciate any extra help from members if possible.

Any aggressive, inappropriate, or disrespectful behaviour toward coaches or other members will not be tolerated. Depending on the outcome of any interventions, continued disrespectful or inappropriate conduct may result in immediate termination of your membership without refund.

If you are not satisfied with the levels of cleanliness in any part of the studio, please make this know to your coaches who will be able to address this.

We collect personal data only as needed to manage your membership and training (e.g., contact details, health history) any information we collect is used solely to improve your experience with us. We ask about things that we believe pertinent to your training and health, if you prefer not to share the reply/answer, we respect that decision, but it may affect the effectiveness of your training plan if you do not share the answer.

A coaching relationship, is in its’ nature, highly personal; please share as much detail as you feel comfortable with.

Your data is stored securely and will not be shared without your consent, unless required by law. If at any time you wish to amend or remove the information we store about you, please inform us and we will comply.

We use password encrypted apps to store information, this information is secure and can only be accessed by yourself and your coaches. You are free to amend any of this data, or ask for it to be altered or removed at any time.

You may opt into or out of marketing emails at any time.

By its nature, participation in physical training involves risk. By signing up, you agree to waive any claims against Rise Personal Training and its’ coaches for any injury, illness, or property loss that may occur on the premises or during training. So long as you have provided us with the relevant information we can ensure that your training is safe and effective.

These Terms may be updated periodically to reflect changes in services or policies. We will notify members by email or in person where reasonable.